I'm Still Having Computer Trouble HELP!

[Tom McGarry.]

Hey my fellow chromedomes,

                                              I am having a little trouble with my computer that I was hoping someone may be able to help me with. Last night I re formated my hard drive, and I did all the updates. All of my programs are running fine and the computer itself seems good except for one thing, when I got home tonight I went to install my last program, and when I inserted the disc, I heard the drive start to spin, then nothing. So I decided to go to my computer and run the disc from there, the problem is my disc drive doesn't show, it only shows my "c" drive and my backup drive but no "e" or disc drive. I went to the devise manager and noticed an exclimation point where it lists my disc drive and I double clicked on it and checked for properties, it says the latest drivers are installed and I did a check for updates anyway but got the same thing it has the most up to date drivers. The roll back driver option is not available for me to click on, does anyone have any ideas?

I have a Dell XPS M1530 laptop with 3 gigs of ram and a 320 gig hard drive, the o s is Windows Vista Home Premium.

Thanks>

[wpruitt]

Vista is a bitch; it deals with Administrator permissions.  I had the same problem.  I bought a college kid a six pack to straighten it out

[Tom McGarry.]

  That's funny, but not the answere I was looking for.

[Tom McGarry.]

Hey guy's problem solved!!!!!

[Sgt. Pate]

Drivers?

[Tom McGarry.]

Drivers?

Nope, I had to delete the uper and lower filters if you know what I'm talking about, but now there's a new problem. My computer will not shut down, even if I go to the start menu and click on shut down, it will go through the process of shutting down, and the screen will go black, then you hear the disc drive make a noise then the computer re starts itself. But when it comes back up it's a black screen with the option "Start Windows Normally"

If I press the power button and hold it down the system will turn off, but when I do need to turn it back on it starts with the black screen again and the "Start Windows Normally"

Does anyone know what might be causing this? I don't have any viruses and I just installed a new copy of Norton 360 Premium.

[Larry]

 I'm not familiar with Vista but I have X/P.  Does Vista have a go-back option where you can restore the state of your computer to a previous date before you noticed the problems?  I've had problems after I downloaded a windows update.  I guess it was a faulty installation and my computer turned into a paper weight.

[Tom McGarry.]

Yes it does have a system restore feature, however as I mentioned I just re-formated it so there is no system restore point to go back to!! But it just keeps re-starting  itself after I shut it down.