Headgroom Pro 5550

• Headgroom Pro 5550 by DaKrzFkr on 07 Sep, 2014 16:49
• Got this shaver about 6 weeks ago and started using it immediately. It shaves great and takes the hair right down to the skin. I have no problems with male pattern baldness, or anything like that, I just like being bald, and my hair grows at a good rate. Due to that I have to use the shaver daily as I dont like the sandpaper feel after a day of growth, and after 2 days of growth it takes considerabe more effort to take it all off again.
  
  Today while using the shaver, one of the 2 foils broke, right in the middle, and I didnt notice until after several passes on my head. Yeah...OWWWW!!! Since the foil broke after only 6 weeks, Im wondering if there is an issue with degradation due to heavy usage? Maybe I need a more durable shaver, other than a foil? I just spoke with customer care prior to coming here, they assured me (kind of) that its not a common issue, but I dont believe that, and they advanced my claim to an administrator, due to the fact that I mangled my skull pretty bad. It dont need stitches or anything, but I do look like I lost a fight with a ticked off tom cat. Plus my head is only half shaved, in the shape of male pattern baldness...LOL
  
  Anyone have any clue why this thing broke after so short of a time? Suggestions for other electrics would be nice as well. ThanX 
• #1 by invaray on 07 Sep, 2014 20:59
• Sounds like your using too much pressure. Pressing too hard pushes the foil into the blades and wears out the foil your scalp didn't wear out the metal. When using it have clean and very dry skin and just glide it over without pressing to much.
• #2 by Tyler on 08 Sep, 2014 12:56
• My guess is the same as Invaray's; too much pressure applied to the razor.
• #3 by DaKrzFkr on 08 Sep, 2014 16:01
• Thanks to both of you. I thought maybe I was pressing hard, but the shaver does not cut my hair unless I do press it in. I tried just resting it with very little pressure, and my hair wouldn't cut.
• #4 by slymyke on 08 Sep, 2014 17:22
• The only time I used a foil razor was years ago on my face....and I hated it.  It was irritating and never shaved close enough.
  
  
• #5 by DaKrzFkr on 11 Sep, 2014 14:43
• Update:
  I was going to order another balder attachment, but couldn't find it on the website, so I used the "chat now" option. After a few questions, hey informed me that the foil should NOT have broken like that. They took my name and number, and I was told an account administrator would be in contact with me within 24-48 working hours. They called me yesterday, and said that they were deeply sorry and will be sending out a new shaver unit for me, as the one I have must have been defective. They were very nice, and after I asked if there is a chance that it could happen again because I use it so much, she clearly couldn't answer if it would or not, but IF it did, all I need do is get back in contact with them and "something else" would be worked out. One of the nicest customer service experiences I've ever had.
• #6 by Tyler on 11 Sep, 2014 18:45
• Nice!  That's great news that they are going to replace it for you.
• #7 by Magoo on 11 Sep, 2014 21:45
• That's great customer service. But why fool around with a electric razor when a blade razor is faster and cuts closer?Not only that but you have to listen to that buzzing sound on your skull.
• #8 by DaKrzFkr on 12 Sep, 2014 15:42
• So the shaver came today, I was really impressed with the service and speed at which it was taken care of. That is until I opened the box and seen that they sent me the wrong unit. I had to call them back up, and spent about an hour on the phone, as the original person I spoke with gave me no reference #, and they had to do a bit of searching to find it. Then the rep, couldn't quite grasp what was wrong. The unit I purchased was a rechargeable, with the balding attachment, and the one they sent me was a corded unit, and just a hair trimmer, no baling attachment. They got it worked out and are sending me the correct item...hopefully its correct this time.
  
  Magoo, the reason I got the electric is because, try and try as I might, I couldn't find a decent razor that I wouldn't have to use at least 2 cartridges, or with disposables at LEAST 2 of those to shave my head. It was getting expensive, especially since I have to shave my entire head daily. My hair is very coarse,and I have full,thick coverage. For the last 17 years I would just give myself a G.I. cut 3 times a week or so, but in the last 3 years I've been trying to keep it clean. I wish there was a creme or pill to take to make it fall out. Hell they have stuff to grow it back, why cant they have something to make it go? With as popular as being bald is these days, you'd think someone would see the money in it somewhere. If I had the cash, I would just laser it all gone.
• #9 by DaKrzFkr on 17 Sep, 2014 16:47
• JOY!! My replacement parts came today, and they are the correct ones!! 
• #10 by slymyke on 17 Sep, 2014 21:05
• Quote from: DaKrzFkr on 11 Sep, 2014 14:43

  Update:
  I was going to order another balder attachment, but couldn't find it on the website, so I used the "chat now" option. After a few questions, hey informed me that the foil should NOT have broken like that. They took my name and number, and I was told an account administrator would be in contact with me within 24-48 working hours. They called me yesterday, and said that they were deeply sorry and will be sending out a new shaver unit for me, as the one I have must have been defective. They were very nice, and after I asked if there is a chance that it could happen again because I use it so much, she clearly couldn't answer if it would or not, but IF it did, all I need do is get back in contact with them and "something else" would be worked out. One of the nicest customer service experiences I've ever had.
  

  
  Good to hear that.  Thanks for the update
• #11 by 02kpjw@gmail.com on 18 Sep, 2014 11:08
• My suggestion is lose the shaver and go with the blades.  Much closer shave and not stubble and so much easier to maintain.