I am going down to the social security office myself - "in persona". I NEVER allow my personal financial matters to be discussed /sent over the internet in any way. They are NEVER secure. - read your ISP user agreement!!!
IO have also learned that the USPS is no longer reliable and that literacy is no longer a requirement for its employees. I have been getting the personal social\security statements, medical insurance EOB's and real estate tax bills of many of my neighbors in Illinois delivered to my home in Florida. I have thrice written to the Postal Inspector general by certified mail and have yet to receive any response. I have twice written certified letters to my local postmistress and the other day she and the zone inspector arrived uninvited at my front door - she said that they didn't know how to contact me because they didn't have a telephone number for me!!!!! I told them - you are the Postal Service - Ever hear of writing a letter?