Mine was supposedly shipped two months ago. I wrote to complain. Today they sent an email saying that they would send one out; but only if I agreed in advance to send one back if two show up.
A couple suggestions...With Cremo the directions suggest re-wetting your hand and lather up the Cremo another time or two throughout shave. Several reviews I'd read on Amazon mentioned more pulling when using Cremo, though I myself have been fortunate enough not to experience that.Omnishaver now makes their own Shaving Cream, which I reviewed under the Product Review section.Also, you could try HeadSlick. It's the probably the slickest between Cremo and Omnishave Butter, but the most expensive. Hope this helps.