Customer Service Survey

Rate the level of Customer Service provided by companies using a rating  of 1 - 5, with 1 being Excellent and 5 being poor.  Copy/Paste into new reply.  Please add additional companies to the list and comments.

Dell:  4  (much better in the past)

HP:   4  (much better in the past)

CitiCards: 2

American Express:  2

Bank of America:

Capital One:  4

Cox Communications:  3  (Too many menu choices on phone system. Once I get through they're good)

Comcast:

AT&T: 4

Verizon: 1

Intuit:  5  (Been using QuickBooks for 12 years and every time I call I have a bad experience. Offshore customer service personnel that read from scripts and rarely solve problems. Impossible to get through to a supervisor)

Eddie Bauer: 1 

Lands End:

L.L. Bean:
 

The only ones that I've had to deal with are Verizon and American Express.  I'd rate Verizon about a 7 and American Express about a 4.

CitiCards: 5. Extremely bad customer service. High sales pressure from bankers. After they sell you everything, they're useless.

Bank of America: 3. Neutral. They never seem to get it "right", but nothing near as bad as Wells Fargo or Citibank.

Capital One: 5. They automatically enrolled me into their protection program and by the time I noticed, they refused to recoup the charges back to my account. It cost me about $200 that I never authorised. They also reduced my credit line from $5000 to $300 without my knowledge. Absolutely the worst customer service ever, when I called to cancel my account and the agent argued with me.

Comcast: 2. They're expensive, but never had many issues with CS.

AT&T: 5. ATT recently referred my account to a collection agency after a billing error on their part, just by changing my phone number. I had no idea why such rude, unprofessional people were calling me until I called ATT and they dug up their mistake. They didn't make an effort to make it right, so I won't be renewing my service in a few months.

Verizon: 4. Just plain bad. No explanation for $100 telephone bills when I didn't go over my minutes. The customer service was very impolite.

iI'm unable to respond to this thread I'm a little bias I work for Citicards in form of customer service.

P.S. but no hard feelings

Capital One: 5. They automatically enrolled me into their protection program and by the time I noticed, they refused to recoup the charges back to my account. It cost me about $200 that I never authorised. They also reduced my credit line from $5000 to $300 without my knowledge. Absolutely the worst customer service ever, when I called to cancel my account and the agent argued with me.

MBNA did this to me once when I was on a business trip.  I'd charge close to $5000 every month and pay it off every month due to it being business travel expenses.  I was at a dinner with some clients and went to pay for the meal with it knowing it had a $0 balance.  The meal was around $500.  It got declined.  Luckily I had my Amex with me and was able to use it.  When I called them they said it was due to me always being late with my payment - I hadn't had a late payment in 4 years with them.  Even the online statements I was looking at said that I had never been late, yet the CS rep continued to argue with me and wouldn't re-up my limit.  I went up two managers and they still couldn't figure it out.  Two months later they closed my account saying that I again had too many late payments, yet I hadn't charged anything during those months.  This put a bad mark on my credit because they closed the account. I had to get a lawyer friend to write a letter for me in order to get it cleared up.  I'm pretty sure to this day they got me mixed up with another person with my name since I have a pretty common name.