Sly Bald Guys Forum

Discussions About Being Bald => General Discussion => Topic started by: Bald Weasel on October 09, 2012, 03:07:33 PM

Title: The Folks at Head Blade KNOW customer service!!
Post by: Bald Weasel on October 09, 2012, 03:07:33 PM
 Due to a hint made in another post, I ordered a two of the pumps that go in top of the Head Slick bottle since I found out I was using too much and these were the remedy.
I got the manila envelope in today. Not only were there 2 pumps, but also a whole bunch of freebies.
2 stickers, 4 samples and 3 $1 off coupons for any HB product.
Very nice indeed, Gents (and Ladies if any involved)   
Thank you.
Keith
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Frontier Guy on October 09, 2012, 03:10:33 PM
Absolutely true. And if you email them with a question or comment, you'll receive a personal reply back which actually addresses the points in your initial email.

Wow ... it's like "customer service" used to be.
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Bald Weasel on October 09, 2012, 03:25:07 PM
It was a nice, unexpected touch.
I still use Head Slick and don't foresee any change in that, but I shipped the Head Blade to Japan to Bluebriz.
I wonder if I should send him the "Head Blade" sticker??
I'm keeping the "Head Logo" one. That thing looks cool!  8)
Keith
Title: Re: Re: The Folks at Head Blade KNOW customer service!!
Post by: mark on October 09, 2012, 05:56:22 PM
Pumps?
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Frontier Guy on October 09, 2012, 05:59:25 PM
Yup ... right here ... http://www.headblade.com/Merchant2/merchant.mvc?Screen=PROD&Store_Code=HB&Product_Code=pump&Category_Code=accessories (http://www.headblade.com/Merchant2/merchant.mvc?Screen=PROD&Store_Code=HB&Product_Code=pump&Category_Code=accessories)
Title: Re: Re: The Folks at Head Blade KNOW customer service!!
Post by: mark on October 09, 2012, 06:22:53 PM
Thanks for the link. Is the only point of the pump dosage control?

And I agree with the op. I got a bunch of great free bees with my last order as well.
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: theman on October 09, 2012, 06:33:53 PM
It is nice to see good service and a little freebe is good business.  If I have a compaint on anything anymore, I take care of the matter.  It makes me feel better and usually it can be worked out.  Thanks for sharing.
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Bald Weasel on October 09, 2012, 06:41:30 PM
Yep.
Portion control.....isn't that the root of everything?? LoL!
I was using waaaay to much and didn't get anywhere need my 100 shaves.
Come to find out (AGAIN) it was the linkage between the bottle and my scalp. ::)
Get the pump, save the $$$.
The site says it fits all besides the Head Shed. Reason given, the stuff is too thick
Keith
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Paul the Headblader on October 10, 2012, 01:30:12 AM
they are fair and stuff.
Respect the HB team!
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Beardman on October 10, 2012, 05:16:32 AM
That is awesome mate, I reckon once a month there is at least 1 story posted on the forums about how awesome HB's customer service is. They really know how to look after their clients. It reminds me of the service I get from the company I buy my band shirts from. They always seem to attach a 10% off voucher and last time (I can't remember if I got it the times before that) I actually got a hand written thank you on my invoice! You just don't get service like in most places these days!!!
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Bucksfan on October 10, 2012, 06:28:26 AM
I just received my first order direct from HB (I got a HB sport and head lube from Walgreens locally a few months ago).  This one included an ATX, a backup bottle of headslick, 2 pumps, head shed, both kinds of headlube... a couple packs of quad blades, headclear, etc... etc... I too was pleasantly surprised by the order turnaround time and the little freebies!  I'll definitely order direct from them again (and you get a discount from this site!). 
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: theman on October 11, 2012, 12:16:28 PM
Good looking scull cap.
Title: Re: The Folks at Head Blade KNOW customer service!!
Post by: Bald Weasel on October 11, 2012, 04:57:14 PM
Used it for the first time last night, the pump on the Head Slick, that is.
At first I was like "that's it?".
Buuuuuuut sure enough, it 'twas!
Also nice was not having to hold the shaver under the faucet so long to clear between the blades.
So....
Saved $$ = more shaves per bottle/using less hot water rinsing
Saved time = blade cleared almost immediately when rinsed.
NOT TOO SHABBY FOR $0.75 (and a bunch of freebies!!)
Keith