Sly Bald Guys Forum

Discussions About Being Bald => General Discussion => Topic started by: Paul the Headblader on August 17, 2012, 07:48:24 AM

Title: now, that's what I am talking about. respect, the headblade team.
Post by: Paul the Headblader on August 17, 2012, 07:48:24 AM

Hey. So, i've ordered a hb classic from headblade.com.ro. They have told me that they're out of cartridges, so I was like ' okay, I will use the sensor ones (  been told by them that they're compatible ). Unfortunately, the guy made a mistake, since the sensor cartridges and the hb lassis isn't compatible. Told him that, he admitted that he made a mistake, and, as for me to forgive him, he offered me a hb sport for free, including the shipping costs. Nice from the company, they've got all my respect. Looking forward to receive the sport hd :d

Title: Re: now, that's what I am talking about. respect, the headblade team.
Post by: baldOUfan on August 17, 2012, 08:11:44 AM

sweet deal

Title: Re: now, that's what I am talking about. respect, the headblade team.
Post by: Hingatao on August 17, 2012, 03:55:06 PM

Nice gesture on their part. 

Title: Re: now, that's what I am talking about. respect, the headblade team.
Post by: Frontier Guy on August 17, 2012, 07:07:15 PM

HeadBlade customer service in the U.S. is exceptional too.

I contacted them twice - once was a simple product question, the other was a minor product (packaging) flaw.

Both time they were responsive and overwhelmed me with their "customer care."

SO many companies could learn from them how to "do it right" and win customers for life.

Title: Re: now, that's what I am talking about. respect, the headblade team.
Post by: Hingatao on August 17, 2012, 07:24:19 PM

It's always nice when a company steps up and takes ownershipf

Title: Re: now, that's what I am talking about. respect, the headblade team.
Post by: Beardman on August 17, 2012, 09:39:24 PM

Thanks for sharing your story, it is so rare these days to get exceptionally customer service. But I have heard many good things about HB! Thankfully, I haven't had a problem yet (touch wood).