Sly Bald Guys Forum
New Member Section => Introductions => Topic started by: bigdoug on September 18, 2011, 08:56:38 PM
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Hello, my name is matt and im currently a member of hairclub. I started experiencing hairloss in my early twenties and decided to go to hairclub. Well I got the whole scared experience when the first system they attached to my head was a low grade monofilament medium density system. I upgraded to an executive program which uses superfinr french lace. Well, I finally realized how stupid it was paying 684 a month not including gas and tip for hair. When I tried to quit they said no even though they told me when I first started if I was ever unhappy I could quit anytime. I then tried to downgrade to a bronze system because they told me you could upgrade and downgrade anytime. Well, when I tried to do that they said no because I was on one of their top programs, so the lowest program I could downgrade to was the platinum program (581 monthly). They stated that anything lower would ruin thrir ordering process. I told them i didnt care about wearing a system anymore and that they could just keep the bronze systems. They still refused to work with me. After rereading the paperwork they gave me I realized that the only papers they gave me pertained to pre application process and rules pertaining to the first thirty days. I never received a copy of my contract with my system agreement. My question is, is there anyway I could quit or anything I can do to get out of this? Id rather be bald and happy than broke and miserable with a full head of hair. Thanks.
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How are payments made? Just stop.
It's unbelievable how predatory the "hair industry" is.
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How are payments made? Just stop.
It's unbelievable how predatory the "hair industry" is.
That was my thought as well. Stop paying them.
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sounds worse than AOL...
LOL...
man, just stop... the customer is always right, and that's final... ask for the number to corporate, and tell them that you're going to complain about the service and quality of the product... then they'll change their tune...
i don't know why men think that it's the end of the world that they're going bald... i grew up with three sisters and a bunch of their "girl" friends... let me tell you that a lot of girls like balding men... i even like balding men... i think it's hot... embrace your natural baldness... better than having a car payment with no car...
ouch...
welcome to the forum...
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They have it automatically taken out of my checking account each month and the bak can't stop the fees. We even marked and deactivated my debit card cause it was deemed stolen as an attempt to stop them. They never gave me a copy of the contract for my program itself. When I called the 800 number they played clueless stating they had no clue what the contracts stated but told me that the hairclub I go to should work with me instead of screwing me and told me to call the head of the northern sales, rich narcisi. However, everytime I call him during business hours he never answers. The only contract I receieved dealt with the first thirty days and pre and post checkups. The bank told me they could try to go after hairclub for the money and could potentially block further charges. I figured id just ask before I decided which route id take. Their reado for not letting me quit or downgrade is because they state I have eight systems waiting for me down there. Funny part is that even on the platinum program which replaces your system every four weeks as opposed to three I never had more than two systems waiting for me. They stated that id be ripping then off cause id have systems they ordered but I never paid for. Well when you upgrade you pay your new programs price for two to three months cause they order two to three months in advaance, this way they don't get ripped off. So for example if you go from gold to executive you'd wear your gold piece for two to three months but pay the executive program price for that duration so your paying for your new systems ahead of time. When I reminded them of this, they stated that there's nothing I could do. I then said ill pay for this supposed abundance of systems and go on the bronze program all at once. They still refused to work with me. Its total bs all they've done is lied and deceived me.
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Close your bank account if the bank can't stop the charges from going through, and open a new one.
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Oh and I've left this rich narcissi multiple msgs over the period of a few weeks and nothing. No returned calls or anything. All I get is an automated voice msg stating, "hello, you've reached rich narcissi im currently away from my desk right now please leave a msg and number and ill get back to you." I asked the 800 number for other numbers but they stated that id have to either deal with rich narcissi or the albsny hairclub that I go to.
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That's what I thought about doing. At least everyone now knows how money thirsty they are. I mean yeah the system was high quality and undectable but for 684 a month its too much. I mean even my stylist there told me she didn't understand why I was paying a mortgage payment for hair. If I had known id be going through this crap I would have asked her for advice. Her attitude towards hairclub isn't that good because she knows how corrupt they are.
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I mean yeah the system was high quality and undectable but for 684 a month its too much. I mean even my stylist there told me she didn't understand why I was paying a mortgage payment for hair.
Exactly what I was about to say -- it is a mortgage payment. I'd have to give up a lot of other things in order to afford that.
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sounds worse than AOL...
Dont be ridiculous! No company is worse than AOL ;D
Hi Matt - I agree with the words of the other guys. Just do what you have to do to stop paying. Im not sure what hairclub is but it sounds like a predatory rip off.
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Yeah I posted on someone elses toppic fuse they said they were a hairclub member and that they had quit so I figured id are if any former hairclub members had any advice. Im tempted to suffocate the sales lady with my "high grade biomatrix" and see how much she loves the system
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I don't know where you are but a lot of states have offices that help consumers deal with consumer/business problems and it shouldn't cost you anything. Make sure you document all your interactions with the hair club before you contact the state agencies so you can show your attempt to try and resolve the issue on your own.
Like the others, I also recommend you close your bank account and open a new one.
Also.... WELCOME to this club :). We'll like you with or without hair. I'm on day 31 and I LOVE it.
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Definitely time to get the attorney general involved.
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Definitely time to get the attorney general involved.
Plus one--consumer rights--call your local bar association for a listing of attorneys handling such matters. Also contact the BBB and your state attorney general's office consumer affairs department if they have one. Nothing makes roaches like HCM run for cover like turning on the lights!
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Definitely time to get the attorney general involved.
Plus one--consumer rights--call your local bar association for a listing of attorneys handling such matters. Also contact the BBB and your state attorney general's office consumer affairs department if they have one. Nothing makes roaches like HCM run for cover like turning on the lights!
Time to go on the offense...complain about how your scalp was injured by their peoduct, you got no support and it was a total scam...write an op ed, contact local tv....raise a lil' hell!
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Welcome to the Forum, Matt!
Timeto close that bank account then go on the offensive. Log all phone calls you make and any contact you make with the company. Write down times and names of people you talk to. BUILD your case.
Then jam all that info up their arses.
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Can only echo what everyone else has said...
Welcome to SBGs!!! 8)
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Thanks guys. Im going down tomorrrow to hopefully settle this.
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Welcome
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I would be a little bit wary of stopping payment immediately. I am not a lawyer and the following is not legal advice but...
The important thing is to know what contractual agreement you have entered in with Hair Club.
Even if there really is no contract, and you really have signed nothing, agreed to nothing, you may still be bound to pay if a third party could reasonably believe that you authorised their service, by for example listening to an explanation and accepting a system.
They may claim for instance that simply designing the system for you costs X amount of money, which requires that club members keep purchasing the system for X amount of time. Their claim that there are already systems in the process of production does not seem radically unreasonable, so their asking for one or two months notice before you quit does not sound absurd (even if it is not true) and a judge might buy it.
The chances of their taking you to court are however very remote because it would be extremely bad publicity for them.
You need to get the contract in writing. The first thing to do is to ask them for written copy of the contractual agreement that they claim pertains between you. If you talk to them ask if you can record the conversation, and definately make notes.
Obviously they can't keep you paying forever. How many months are they claiming you have to pay?
And obviously money is really tight now, but if you can afford a lawyer, that you can trust (recommendation from a family member?), then it will be a huge help and relief to you.
However, far more than the legal hold that they may have on you, which would be terribly bad publicity if they tried to enforce it, I suspect that the psychological hold is stronger if you are still using their product. That is where this forum can help. I strongly recommend that you read the posts here on this forum about how people have taken back their lives, stopped using the system, and shave their head. That is the really important point.
Good Luck